Finserv Glossary

Bureau of Consumer Protection (Branch of FTC)

What is Bureau of Consumer Protection?

https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection/about-bureau-consumer-protection

This branch of the FTC that handles consumer protection matters. The Bureau includes the Director, as well as several Divisions, including:

  • Advertising Practices – enforces truth-in-advertising laws;
  • Financial Practices – enforces laws on deceptive and unfair practices in the financial services industry;
  • Marketing Practices – enforces the law with respect to Internet, telecommunications, and direct-mail fraud; deceptive spam; fraudulent business, investment, and work-at-home schemes; and the national Do Not Call violations;
  • Privacy and Identity Protection – enforces the law with respect to consumer privacy; breaches of data security; identity theft; and laws and regulations for the credit reporting industry.
  • Enforcement – litigates civil contempt and civil penalty actions to enforce all FTC federal court injunctions and administrative orders that address consumer protections issues;
  • Consumer and Business Education – plans, develops, and implements creative national campaigns to alert consumers to their rights.
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